Done By Dovie
The ability to deliver according to pre-defined agreements increasingly becomes a competitive requirement. A key to our success is the delivery of quality products, as well as meeting the service needs of our customers.
An SLA (Service Level Agreement) sets the expectations between consumers and providers. It helps define the relationship between the two parties. It is the cornerstone of how the service provider sets and maintains commitments to the service consumer.
As services and technologies change, the SLA may change to reflect the improvements and/or changes. This SLA will be reviewed every six months and updated as necessary. When updates are deemed necessary, the customer will be asked to review and approve the changes.
All projects are evaluated on a case-by-case basis. Please contact us to set up an appointment over the phone, via e-mail or in person and one of our technicians will be happy to discuss an SLA for your project.
