Done By Dovie

Today's customer service, support representatives and managers are faced with increasing challenges. Companies want to leverage their existing customer base  to cross-sell, up-sell and drive repeat business.  In order to do this, post-sales service representatives have to keep customers satisfied.  The DBD Team can help  service more customers faster by developing a Contact Management System that enables immediate access to client information with just a few clicks of a mouse.

View important customer information  in easily configured custom fields which store and sort unlimited amounts of valuable information, such as your client's  industry, size, product preference, etc.

Before making an important follow-up call on a big account, check the status of any outstanding customer service cases so you're armed to make an intelligent and effective phone call.

Search customer database by company name, company contact person, address, telephone number, customer category and more.

Set triggers to send automatic e-mail notification of updates to contact information or overdue communication to ensure customer satisfaction remains high.

Eliminate data duplication and errors between departments. Share one interface and one customer and prospect list with all departments within your organization to ensure you have an accurate, up-to-date picture of customer activities.

 

Looking for a solution to simply maintain contact information on existing or potential clients?

Allow the Team at DBD to develop a simple method for storing your customer contact information.  We will develop a solution designed to meet your specific needs and easy for you to use.

Want to upgrade or improve an existing system?

We take both professional and personal pride in building, supporting, and integrating quality relational information management solutions. Our robust development and consulting Team will study your existing information infrastructure and your objectives to work with you on a development plan to address your needs. More about: Database Development

We can help your company succeed at computer programming utilizing the following languages:

  • HTML
  • ASP/ASP.NET
  • JAVA
  • JavaScript
  • VBScript
  • VB
  • SQL
  • and more........